Category: Be The Boss

Starting your own business can be a challenge, especially if you used to work for local government or a large organisation. I give you tips on how you can Be The Boss and take control.

A Transcription Service Will Enhance Your Business

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Have You Ever Thought About Using A Transcription Service?

A transcription service is probably something you never thought about when you started your business. But then again how many services have you started using since you started your business that you never thought you would? You have a website or Etsy site, you may use social media channels you have never used before, Drop Box and maybe even MailChimp.

So why would you add transcription service to that list?

Using A Transcription Service Is Part Of Being A Professional Business Owner

Let’s just think about this for a minute. If you think of someone dictating their work, who do you see? A solicitor, an accountant, a professor? Why do they do that? It is because time is money and they know that their time is better spent “doing what they do” than typing and other admin. They understand that by outsourcing tedious work they have a higher income.

If you feel nervous about doing dictation you can read my article

6 Steps To Excellent Dictation

Why Not Just Use Voice To Text Software?

Voice to text software is improving all the time and can be very helpful – if it can understand you! I’ve heard some funny stories about the software typing the VERY wrong thing! Whilst it does type the words you have spoken, what it can’t do is format it, add bold and italics, format a table or a form. The software doesn’t know when you are asking a question and put a question mark. It can’t guess a word for you either.

If you say, “You know, that Greek pudding that sounds like balaclava”, that is (hopefully) exactly what it will put. On the other hand, I will be able to guess you mean Baklava.


I can insert text directly into your WordPress website or into your Newsletter. Or I can return text as a Word document or a PDF. I listen to how you talk and add the right punctuation.

Your life will be so much easier. You talk and get a fully formatted document in return that you can share with pride.

 Blog Transcription Service

When you love creating, the last thing you want to do is pause your work and start blogging. It can take the joy out of your business. By recording your blog and sending it for transcription your blog can be completed in a quarter of the time. I can type straight into your WordPress website, with your permission of course, or send the text back to you for insertion.  This will leave you free to focus on the work you love.

Newsletter Transcription Service

A good newsletter is a mixture of pictures, videos and text. If you provide the images and a recording of any text I can prepare your newsletter.  If you would like to send the newsletter yourself I can return the text to you ready for insertion. Or I can deal with the whole newsletter business for you leaving you free to get lost in the work you love.  If you would like to learn more about this, please call me on 07974 701526 or email

Client Phone Call Transcription Service

Client instructions are often received over the phone or via a video call or conference call. When taking notes do you find you can’t read them back afterward? Or that whilst writing your client’s instructions you are thinking of ideas immediately but can’t write those down too? Many people record a call which can be useful but this needs to be played through each time you want to review it.

I can transcribe a recorded client call so you can review the conversation and make notes at your leisure. You can be sure that you catch everything your client has said and asked for. That, in turn, means the work you do for them will be to a much higher standard.

Coaching Call Transcription Service

Is this a service you are providing to your coaching clients? Part of the service you provide them may be a long chat about their work, you may also provide a recording of that chat. However, your client is busy, they may not want to keep playing back an hour’s recording, instead, they may just want the highlights.

A transcription of the phone call will make you stand out from your competitors, giving your clients something extra that other coaches do not provide. They will be able to take notes and review the conversation at ease. It will also give you some easy to review notes too.

You could factor the price into your coaching cost or add it as an extra service.

Complaint Call Transcription Service

When making a serious complaint it is very important that you are clear on what was said. Many people keep a recording of the conversation. However, what if you want to escalate the complaint? You may want to obtain a transcription of the complaint telephone call. This will show the company you mean business and may result in a quicker settlement of the matter, saving you money and time in the long run.

Scam Call Transcription Service

How many scam calls do you receive each day? The majority of mine seem to arrive at around lunch time. Some scam calls are more serious than others and if you have real concerns you may want to pursue the matter. How can you get more people to back a campaign or see the matter as serious? They may not be willing to listen to a whole recording, especially if at times the diction of the scammer is unclear. A transcription of the recording can easily be distributed to assist you in your campaign.

Small Biz Geek based in Nottingham used this service to uncover a company trying to scam web developers. You can read about it here and see how important transcription of phone calls was in showing the fake nature of the supposed web regulation company

Proclaimed Web Industry Regulator Sells Low-Quality Business Leads

Video Transcription Service

Everyone will tell you if you want to market your business, you need to use videos. They are certainly eye-catching and they work. They work because people are busy. However, if your client or customer is busy and a fast reader you may find they do not stop and take the time to watch your video. The reason being they want something they can skim read, something with headings that they can have a quick look through and absorb. A transcription of your video will make it appeal to both groups of people – those who watch and those who read. This could double your business reach. It will make your business stand out amongst your competitors. The end result? Yours will be the business that grows faster.

A website that does this successfully is and you can see an example on

How To Start A WordPress Blog The Right Way

I have to admit, I am one of those people who tend to skip a video and look for something to read instead. Especially a tutorial. I like to go back step by step and analyze what is said.

I can transcribe from a wide variety of video recordings. Once you are happy with the transcription the document can be converted to a PDF for easy download.

Podcast Transcription Service

Do you use podcasts as part of your marketing or training? Imagine if you could double their reach. A transcription of your podcast can reach people who prefer reading to listening. It can be reviewed and annotated by those who can benefit from it most.

I can provide a downloadable PDF of your podcast that enhances your website.

Which File Types Can I Transcribe From?

The following is a list of known file types from which I can transcribe.

Audio FilesVideo Files

If a file type of yours is not shown I’m happy to try it out or attempt to convert it to a type from which I will be able to transcribe.

How Much Does It Cost?

1 Minute Recorded Speech
One Person Speaking
Minimum £15

Save Yourself Time

Call Liz Bailey on 07974 701526 or email me at I’m happy to chat about how I can help you out.


Transcription Services



Enjoy School Holidays And Run Your Business From Home

True or False?


  1. The school holidays are coming up, you run your business from home and that makes you the perfect candidate for looking after the kids because you can do your work whilst they entertain themselves.False: That may be what other members of your family think but if you have tried to combine business and childcare before, you know how difficult it can be to juggle the two.
  2. It is possible to enjoy the school holidays when you run your business from home.True: With a little planning, it is possible to balance your business and the needs of a busy family life during the school holidays.

If you run your business from home, school holidays can be extremely challenging. There is a complete change of routine and you do not have the peace and quiet you are used to.

Anyone with children knows they seem to have a radar ability to know when you are concentrating on a critical point in your work. That is the point when, normally well-behaved children, suddenly start to argue. They argue over who’s turn it is to choose what to watch on TV, who isn’t being nice to who and, despite the fact you have bought them plenty of toys and gadgets and one each of most things, they all still seem to want to use or play with the same one at the same time.

What can you do to make school holidays something to enjoy, not endure?

I have written this article, not to give you tips on child-rearing, but to give practical ideas on ways you can successfully balance family and work during these weeks. After all, whilst it is always a tough call balancing time for business and time for family, think about your reasons for setting up on your own in the first place. Wasn’t it them that you had in mind?

Do what you can during term time

Do you have to make regular blog posts or newsletters? Try to do them during term time. If you are doing one a week can you do 2 or more a week and have them to one side so that during the holidays that is one less job to do. Your blogs and newsletters can be published by schedule during the holidays.

Even if you haven’t got your blogs and newsletters fully edited during term-time, do as much as you possibly can so that with just a few tweaks you can publish them during the holidays.

Schedule your social media

Do you use a scheduling app for your Social Media posts such as HootSuite Free, Buffer, Social Oomph or Quuu? If you don’t, now might be the time to look at these apps.

If you are using these regularly look at whether it is worth upgrading for the duration of the holidays. If the upgrade provides something that will make your life easier upgrade for the period of the holidays and schedule as much as you can before the holidays start. You can always downgrade again in September.

Schedule your holiday

You probably have got a couple of weeks vacation scheduled during the holidays, but if not, consider scheduling one day off a week or even a staycation to spend with the family. Most sole traders do this from time to time. Some business people will make a post on social media to let their customers know they are going to be away and give the date they will return.

If you are running your business from your home you may not want to broadcast to the world that you are going to be away. In that case, you might want to let your most important clients know. They understand they will still be able to reach you if they need to. The chances are some of your contacts will be taking some time off too.

Schedule your Day

It is unlikely you are going to have a day to yourself where you can just get on with your work. Instead, adjust your mindset. Decide how the day is going to work best for you in your circumstances.

If your kids are a bit older and like a lie in, could you get up early and do a little bit of extra work before they get up?

If your other half works during the day but is at home during the evenings could you, for the duration of the holidays, do your work during the evenings.

Yes, both options require sacrifices of your personal time, but in the circumstances isn’t it worth it to make things work for you and your family?

If you do have to spend some of your day working whilst the kids are amusing themselves set time limits. Every half hour or so leave your workspace and let them see your face so they know that you are still keeping an eye on them.

Schedule business trips and meetings

If you need to travel on business consider whether the whole family can take a day out. Check before hand to see if there is an attraction in the locality your family would like to visit. Maybe you could make a day out of it, they could go to the attraction, you could do your meeting and meet up with them later.


If you don’t do this already, consider outsourcing.  The beauty of outsourcing is that it is not something you have to do all year round. If you do outsource for the duration of the holidays you can spend the precious time saved with your family – in a way having your cake and eating it.

Think about the businesses that you know or use already and what they can do for you to make your life easier for the next few weeks.

Giving matters your full attention

It is often said that whatever you do, give it your full attention. This advice is going to be especially difficult to apply during the holidays. Be aware that it can be a problem and remember giving full attention for just 10 or 15 minutes at a time to either your family or your business is going to be more effective than trying to balance the two for longer periods of time.

After the holidays

Give yourself a half day or day off. This may sound counter intuitive but it will give you the mental break you need to refresh your thoughts and dive back in.

I provide typing services and admin support. If you have reports, emails, blogs and newsletters to prepare before or during the holidays you can dictate these in a quarter of the time it would take you to type. Also if you need any additional admin support during that time, please do get in touch with me on 07974 701526 or email Let’s chat about how I can help your business.

Whether you choose to use my services or not I hope you find these suggestions useful and have fantastic holidays with your family.

Admin Support, Wrexham


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How To Outsource Successfully

Your business is growing and it’s all because of you. Even if you have done everything entirely yourself so far you really do need to consider outsourcing. Some, however, find this difficult. Why is this and how can you outsource successfully?

What is outsourcing?

First of all, let us look at the definition of outsourcing.

To contract work out. To obtain goods or services from an outside service.

By those standards you already are outsourcing. Did you build your computer yourself (ok so maybe you did clever clogs but did you mine the copper for the wiring?) Did you build your own desk and chair? No, you outsourced to obtain these products. We all outsource in our personal life too, what about haircuts? meals out? car repairs? these are all services that we successfully outsource.

Why should you outsource?

If you are quite a clever person and skilled not only at your job but other things too, you might feel that you are the best person for each job in your business. You probably are, but the saying is “You can do anything, but not everything”. What will happen if you continue to try doing everything yourself now your business is getting so busy?

Your business will suffer, you might get burnout, your family life might suffer, your health might deteriorate. And think too of why you decided to start up your own business in the first place. Wasn’t it just to avoid exactly those things?

Another reason some do not like outsourcing is they feel they have been let down before. This may be the case, but don’t let that put you off, try these tactics and have another go.

Choose the right company or person

You need to choose the right company or person for the job. The chances are the first place you are going to look is Google, but just because a company comes at the top of that list does not mean they are the best person for the job.  It does mean they have a good SEO expert though.

Ask around. If you know people in similar businesses to yours, ask who they use. They will be flattered that you asked.

Try looking at Social Media. You are most likely making full use of Twitter, Facebook, LinkedIn, Google+ and probably some others. Do a search, look through your current followers or look closer at people you currently chat to regularly. Can you see someone there who might be able to help or point you in the right direction? Let’s face it, it would be nice to find a company or person who you know, like and trust and this is a good place to find them.

Start with smaller tasks

Try out the company or person with small tasks first and evaluate their performance. Was the job done on time? Did they communicate well? If a price was given did they stick to it? Can you see ways that they can help you more as your business grows? You might want to try out more than one company or person for these smaller tasks to see how they compare.

Give clear instructions

Be clear in your instructions. Both you and the company or person should know what is expected including how often progress reports are to be made, a timeline/deadline and agreed cost. Put these in writing if only briefly.

There also needs to be an understanding of how much can be left to the discretion of the company or person doing the job or any guidelines that you want them to work within.


Be sure to provide all information needed, this will save time and money in the long run and means you will not be receiving messages asking for this. Although it may be difficult to share some information, the more you can communicate to the designated company or person, the better job they can do.

Communicate with others

Take a moment to consider whether you may need to make known to other businesses or people the arrangements that you have made.

Do not micro-manage

Once you have outsourced the task do not try to micro-manage it. No two people do the same job exactly the same way. It is the results that matter. If you have a technique that you think can speed up the process be sure to offer some advice but if the company or person is achieving the expected results do not insist they take it.

Review performance

Once the job is completed review the work done. Even when you have been outsourcing to the same company or person for some time always make random checks. This will help you stay in control and keep standards up.

Relax and enjoy the benefits of outsourcing

Once you have chosen a company or business you will find you have more time for your family, the work you enjoy and actually get paid for and you will be able to expand your business. You may even have a little extra time to enjoy other activities or sports that you have temporarily put on hold.

Benefit too from looking at the company or person you have outsourced to. They have may use different processes, systems or programmes to achieve the same results as you. Do not see this as a fault, look to see if you can learn anything from them that could help your business.

How I can help

If you are reading this, the chances are you may be thinking of outsourcing or will be doing so at some point in the future. I provide a typing service for help with blogs, newsletters, emails and social media posts, all the things essential for marketing your business. By dictating these on your smartphone voice recorder you can get that work done in a quarter of the time, leaving you more time for the work you actually get paid for. If you work alone it is an extra person “in your corner” too.

Let’s chat on 07974 701526 or email to see how I can help your business.

Help with outsourcing



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6 Steps To Excellent Dictation

Dictation is an excellent opportunity for you to delegate work whilst staying in control.

You are probably familiar with giving instructions to Siri or Google. This is an opportunity to take this to the next level by using a voice recorder to dictate to a person. Before you jump in, take a few minutes to read the tips below to help you get the most value for money.

Start with a theme

Get clearly in mind the theme or title of the item you are to dictate, ie 5 Good Reasons To Outsource.

Briefly note down your main points

This will help to keep you on track. Just one word is needed for each main point. If it is a long email note each point you want to address.If you are dictating a blog note those 5 Good Reasons.

Choose your environment

Your environment does not need to be silent. Just be aware of what type of background noise is around you, particularly if you are outside. For instance, if you are near a road and traffic passes close by, pause for a moment. Having said that the beauty of dictation is you do not have to be at your desk, you can be anywhere. It’s great for when you are sitting in your car waiting for someone.

Tell your transcriber what to expect

Before you start each item tell your transcriber what to expect;
This is a letter to …” “This is a blog post” “This is a Newsletter”


Do not imagine a large audience. Imagine the person you would expect to read your email, blog or report and talk as if they were on the other end of your telephone.

This should go without saying but do not dictate whilst eating or drinking. Speak steadily and clearly holding your device 4-6 inches from your mouth. Experience will teach you the best distance for your device.

Additional Features of an Assistant

In addition to typing emails and blogs, dictation is an excellent way of leaving instructions. You can ask your assistant to obtain contact details or email addresses of prospective clients, make appointments, update databases; the possibilities are endless.

Dictation is a way of increasing your output without increasing your workload. You stay in the driver’s seat and review or tweak all items before posting or sending.

Try it now. Find the voice recorder on your phone and dictate your next blog. If you think this is an easier way to work, and I’m sure you will call me on 07974 701526 or email Let’s chat about how we can make this work for you.

Typing Services, North Wales


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Does Dictation Need To Be Perfect ?

In a word, No. If you are happy with that answer and just want to get on with it, that’s great, please head over to the Typing Services page for more info and if you are happy with our rates and services please get in touch.

For a longer answer keep reading.

Verbatim, Intelligent Verbatim and Edited Verbatim

Do not be put off by these words, they are just jargon to describe what an audio typist or transcriptionist automatically does. If you want an absolute definition, try Wikipedia. The information below is to give you a general idea of what to expect.

Edited Verbatim

Edits the speaker’s words to make them grammatically correct. This means you don’t have to concentrate too much on the exact words you use.  Just speak your thoughts. Be creative.

Do you want to use an audio transcription service to write a blog, a book, social media post or a letter? This is the typing service for you.

Are you happy with that explanation? Is it the service you need?  If so, please go to the Typing Services page and get in touch.

Intelligent Verbatim

This is used for conference or podcast transcription. It keeps most of the words but makes the following changes,

  • Removes any errs and ums,
  • Changes any mispronounced words such as wanna, gonna etc to “want to” and “going to”,
  • Removes repeats of words unless made on purpose,
  • Removes repeated phrases such as “know what I mean?”.

Is this the transcription service you want? I transcribe video recordings as well as audio recordings. Prices can be found on the Typing Services page.

Pure Verbatim

Are you still with me? You are either really interested in this subject or work for market research or the police.

Pure verbatim includes everything, every um and er, every word or half word, every stutter.

Usually, this is used for interviews so that when it is reviewed you can get a feeling for the person speaking.

Did I mention that this is a service I provide?

Do you need an audio transcription service? I am Liz Bailey of Love Typing and I have over 15 years experience in audio transcription. If you need any of the services mentioned above please call me on 07974 701526 or email

Audio Typing Services, Wrexham


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